Safaricom, Kenya's leading telecommunications provider, has announced a scheduled system maintenance that will result in temporary disruptions to several services. The maintenance is set to take place from 11:00 pm on Saturday, May 20, until 4:00 am on Sunday, May 21, 2023.

The purpose of this planned maintenance is to facilitate further innovations and accommodate the increasing demand from customers. Safaricom aims to enhance its systems and ensure a seamless transition during this period.

While the maintenance is underway, the following services will experience intermittent availability:

1. Lipa Na M-PESA PayBill and Buy Goods
2. M-PESA Business to Customer (B2C) and Business to Business (B2B) transactions
3. The Daraja Portal and all M-PESA APIs
4. M-PESA Organization Portal, Dealer portal, and Lipa Na M-PESA portal
5. International Money Transfers through Western Union and M-PESA Global

It is important to note that other services, including voice calls, data, SMS, and other M-PESA functionalities, will not be affected and will continue to operate normally.

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In a statement, Safaricom expressed gratitude to its customers for their unwavering support, recognizing their pivotal role in the company's position as the country's leading telecommunications provider. The company acknowledges the inconvenience that the intermittent availability of services may cause and assures customers that every effort will be made to minimize disruptions during the maintenance period.

Safaricom remains committed to delivering exceptional services and pledges to resume normal operations promptly after the maintenance is completed.

List of Affected Services:

1. Lipa Na M-PESA PayBill and Buy Goods
2. M-PESA Business to Customer (B2C) and Business to Business (B2B)
3. Daraja Portal and all M-PESA APIs
4. M-PESA Organization Portal, Dealer portal, and Lipa Na M-PESA portal
5. International Money Transfers (Western Union) and M-PESA Global
6. M-PESA App and Safaricom App
7. M-Shwari, KCB M-PESA, and M-Kesho
8. Hustler Fund and Fuliza New Limit allocation
9. Pinless Top-up
10. IoT services

Safaricom regrets any inconvenience caused by the temporary disruptions and assures its customers of its commitment to maintaining exceptional service delivery.